ACP Notice

(160 characters. Replace $30 with $75 for Tribal)

GenMobileFreeMsg/BSTFreeMSG (1/3): Service Notice: The Affordable Connectivity Program (ACP) will end if Congress does not pass additional funding.

GenMobileFreeMsg/BSTFreeMSG (2/3): This will increase your wireless bill by up to $30/mo. We’ll notify you 30+ days before your ACP benefit ends.

GenMobileFreeMsg/BSTFreeMSG (3/3): For more info, go to genmobile.com/saveacp. If ACP ends, Gen Mobile has plans as low as $10/mo.

Dear Valued Gen/Boost Mobile Customer,

You currently receive the Affordable Connectivity Program (ACP) benefit, which is a federal government program that provides a monthly discount of up to $30 (or $75 for those residing on Tribal lands) for your wireless service, including broadband/internet.

On January 11, 2024, the FCC announced that the ACP may end as soon as April 2024 due to lack of Congressional funding. Gen/Boost Mobile will notify you at least 30 days before your benefit is taken away. Gen/Boost Mobile is ready to assist you during such a transition period. At the conclusion of the ACP, you may continue or change your service with Gen/Boost Mobile without the ACP discount or cancel your service. Gen/Boost Mobile has prepaid plans as low as $10/$#0 per month to keep you connected.

If you would like to continue receiving your ACP discount, go to http://p2a.co/VHeG0SM to email your two Senators and House Representative in Congress today to SAVE ACP and tell them how important this program is to you. You can also find phone numbers to call Congressional offices here: http://congress.gov/members.

If you have any questions about this notice, you may call Customer Care at 1-833-528-1380/1- 833-502-6678.

Sincerely,

Gen/Boost Mobile

What does wind-down mean for the ACP?

Current ACP funding is projected to run out at the end of April 2024. As of January 2024, Congress has not appropriated additional funding for the ACP to keep the program going beyond April 2024. As a result, the FCC has begun taking steps to wind down the ACP. Wind-down steps will result in ending the ACP at which time enrolled households will no longer receive the program discounts.

Wind-down steps will include, but are not limited to:

• A freeze on new ACP applications and enrollment. This does not put a stop on existing ACP customers that request to transfer to another service provider. The last day to enroll in the ACP is February 7, 2024, by 11:59 PM ET.

• Households that are enrolled by 11:59 p.m. ET on February 7, 2024 can continue receiving monthly discounted broadband service from their internet company through the end of the ACP, which is currently projected to be April 2024.

When will the ACP stop accepting new applications and enrollments?

The last day for eligible households to apply for and enroll in the ACP is February 7, 2024 by 11:59 PM ET. This does not put a stop on existing ACP customers that request to transfer to another service provider.

What are the important dates I should be aware of regarding the ACP wind-down?

• Starting late January 2024: Households that are currently receiving a monthly ACP benefit will start to receive notices from their internet companies with information about the end of the ACP benefit. This information will include timing of the end of the program and the impact of the loss of the benefit on the household's bill and service.

• February 7, 2024: This is the last day the ACP will accept new applications and enrollments. Eligible households must be approved and enrolled with an internet company by 11:59 PM ET on February 7th to receive the ACP benefit. Starting February 8, 2024, there will be no more new enrollments into the ACP.

• April 2024: The FCC anticipates existing ACP funding to run out at the end of April 2024 if Congress does not provide additional funding. Consumers that are enrolled in the ACP will continue to receive their benefit on their internet service through the expiration of the program. This date is an estimate and may change.

What does the last fully funded month of the ACP" mean?

The phrase "last fully funded month of the ACP" refers to the last month ACP households will receive the full ACP benefit received in prior months. As funds for the ACP deplete, any remaining funds after the last fully funded month may be distributed the following month to benefit recipients on a reduced basis. This means that households may not receive the full $30 (or $75 for households on Tribal lands) benefit.

What happens if Congress provides additional funding for the ACP?

If Congress passes additional funding for the ACP, the FCC will provide further guidance and instructions on how the ACP will proceed at that time.

If you would like to continue receiving your ACP discount, go to http://p2a.co/VHeG0SM to email your two Senators and House Representative in Congress today to SAVE ACP and tell them how important this program is to you. You can also find phone numbers to call Congressional offices here: http://congress.gov/members.

As a current household receiving the ACP benefit, what will the notices Gen/Boost Mobile to ACP households look like?

• Timing: Internet companies will send three (3) required written notices to their ACP households:

• The first will be by January 25, 2024;

• The second will be within 14 days after announcement by the FCC of the last fully funded month of the ACP; and

• The third will be simultaneous with the last bill/billing cycle in which the full ACP benefit is applied before the program ends.

• Format: Gen/Boost Mobile will send notices in the same way they usually communicate with the household, including in the household's preferred language. Customers may receive these notices from Gen/Boost Mobile by e-mail, text, in the mail, or along with your bill.

• Content:

• The first notice households will receive in January 2024 will tell households about the possible upcoming end of ACP and its potential impact to the ACP households' bills.

• The second and third notices must inform ACP households of the following:

• that the ACP is ending,

• the impact on their bill,

• the date of the last bill they will receive that includes the ACP benefit, and

• that they may change their service or opt-out of continuing service after the end of the ACP.

What other ways can I expect to learn about the ACP coming to an end?

ACP households will also receive direct notices from the Universal Service Administrative Company (USAC), the administrator of the ACP. Households can also visit fcc.gov/acp and AffordableConnectivity.gov for more information about the status of the ACP.

What should I do when my ACP benefit ends?

After the ACP ends, you will no longer get the monthly discount on your wireless plan. Here is what you as a consumer can do now:

• Contact Gen/Boost Mobile if you have questions about how the end of the ACP will affect your monthly bill and ask about the options available to you. Gen/Boost Mobile has prepaid plans as low as $10/$#0 per month to keep you connected.

• Visit GetInternet.gov for more information and for further updates regarding your ACP benefit.

If I have questions about the ACP wind-down process, who should I contact other than Gen/Boost Mobile?

Consumers should contact USAC directly for questions about the wind-down. Consumers can call the ACP Support Center at 877-384-2575 or go to GetInternet.gov for information about the status of the program. Consumers can continue to file complaints through the FCC's Consumer Complaint Center at https://consumercomplaints.fcc.gov about ACP billing and service issues.

If you would like to continue receiving your ACP discount, go to p2a.co/VHeG0SM to email your two Senators and House Representative in Congress today to SAVE ACP and tell them how important this program is to you. You can also find phone numbers to call Congressional offices here: congress.gov/members.

What other FCC federal programs are available to me to receive a discount on my wireless bill? (not for Boost Mobile)

If you currently receive ACP benefits, you may still qualify for the Gen Mobile-branded Lifeline Program to save on your wireless service in limited states. The Lifeline Program is another federal program that makes phone and internet service more affordable. If you qualify for Lifeline, you can get a monthly benefit of:

• Up to $9.25 off the cost of phone, internet, or bundled services

• Up to $34.25 off the cost of phone, internet or bundled services if you live on qualifying Tribal Lands

What if I applied for the ACP benefit and am waiting to hear back about my application?

New ACP applications will not be processed after February 7, 2024. If you have been asked to provide additional information or documentation, please make sure to do so as soon as possible to allow time for processing so that an eligibility determination can be made and you can sign up with an internet company by February 7, 2024 at 11:59 PM ET. You are strongly encouraged to provide the missing information online at GetInternet.gov to get your documents approved as quickly as possible. ACP applicants are advised that communicating via mail may result in processing delays and may result in missing the enrollment deadline. Note that transfer applications will be permitted after February 7, 2024.

What happens if I qualified for the ACP but do not sign up with an internet or wireless company?

If you have an active qualified application for the ACP, but have not enrolled, contact Gen/Boost Mobile to enroll with them by February 7, 2024 at 11:59 p.m. ET. To check the status of your application, log into your account at GetInternet.gov or contact the ACP Support Center at 877-384-2575. You MUST apply your benefit with an internet or wireless company as soon as possible – BEFORE the 11:59 PM ET deadline on February 7, 2024 – to ensure you can get your monthly internet discount until the program ends.

If you qualified for and are new to the ACP, but you do not sign up with Gen/Boost Mobile by February 7, 2024 at 11:59 p.m. ET, then you will no longer be able to enroll in the Affordable Connectivity Program to receive the ACP benefit.

Will Gen/Boost Mobile automatically sign me up for a different plan without my authorization?

Households that either 1) previously consented to receive internet or wireless service from Gen/Boost Mobile after the end of ACP; 2) paid for service from Gen/Boost Mobile before they started receiving discounted internet or wireless service; or 3) currently contribute to the cost of their internet service even with the ACP benefit applied will be able to continue to receive internet or wireless service from Gen/Boost Mobile after the end of the ACP. If you do not wish to receive Gen/Boost Mobile after the end of ACP or would like to change your service plan, contact Customer Care to discuss your options.

Households that 1) have not previously consented to receive internet or wireless service from their internet or wireless company after the end of ACP or 2) have not paid their internet or wireless company for service will not receive internet or wireless service from their internet or wireless company after the end of the ACP. If you do not want to lose your internet or wireless service after the end of the ACP, contact your internet or wireless company to opt in to continue to receive undiscounted service after the ACP ends.

After the ACP, households that will continue to receive internet or wireless service will be subject to their internet or wireless company's undiscounted rates, along with the internet or wireless company's general terms and conditions.

What consumer protections are available to ACP households during wind-down?

Existing ACP consumer protections remain in effect. For more information, please visit https://www.affordableconnectivity.gov/manage-my-benefit/protections-rules.

Dear Valued Gen Mobile Customer,

Thank you for being a Gen Mobile customer! We are writing to inform you about an important update regarding the Affordable Connectivity Program (“ACP”), which currently provides you discounted rates on your wireless service.

1. ACP Wind-Down:

Unless the U.S. Congress provides additional funding, the ACP will be ending soon. Please review the information in this letter so that you are aware of upcoming changes to your wireless plan if the ACP does not receive additional funding.

2. Last Bill with a Full ACP Discount:

Your April bill will be the last bill on which you will receive the full ACP discount ($30 for non-Tribal customers or $75 for those residing on Tribal Lands). Your May bill will be subject to adjustments reflecting the conclusion of the program, including receiving a partial ACP discount as set by the Federal Communications Commission (“FCC”).

3. Transition to Undiscounted Rates and General Terms:

When the ACP ends, your household will be subject to Gen Mobile’s regular rates and general terms and conditions. 

4. Options for Transition:

We understand that the changes in pricing will impact your budget, and we want to ensure a smooth transition for you. Therefore, we would like to remind you of the following options:

How to Reach Us:

If you have any questions or concerns, or if you would like assistance with reviewing your service plan, Customer Care is available to help. You can reach Customer Care at 1-833-528-1380. You can also view our affordable plans, starting at $10 per month, here.

Thank you for choosing Gen Mobile as your wireless provider.

Sincerely,

Gen Mobile

Notice: Text Message

(160 characters. Replace $30 with $75 for Tribal)

Version 1: ACP only Customers

• GenMobile (1/4): Service Alert: The end of the Affordable Connectivity Program will affect your future bills. Your May bill will reflect an adjusted plan due to a
• GenMobile (2/4): partial ACP discount. Starting in June, your monthly bill will no longer have the ACP discount. Once ACP ends, you can either change or cancel your
• GenMobile (3/4): service. Call now to upgrade/purchase a new monthly plan! Set up for Auto Pay and receive 10%
• GenMobile (4/4): off your monthly plan. Call Customer Care at 1-833-528-1380 for more information or visit genmobile.com/acpnotice.

Version 2: ACP + LL Customers

• GenMobile (1/5): Service Alert: The end of the Affordable Connectivity Program will affect your future bills. Your May bill will reflect an adjusted plan due to a
• GenMobile (2/5): partial ACP discount. Starting in June, your monthly bill will no longer have the ACP discount. Once ACP ends, you can either change or cancel your
• GenMobile (3/5): service. If you are enrolled in Lifeline with us, you will still receive 1,000 minutes and texts, and 4.5GB of data monthly for free.
• GenMobile (4/5): Call now to upgrade/purchase a new monthly! Set up for Auto Pay and receive 10% off your
• GenMobile (5/5): monthly plan. Call Customer Care at 1-833-528-1380 for more information or visit genmobile.com/acpnotice.

Maria Ortega 03/16/2024