AutoPay Discount "Prepaid"
Revised Promotion with AutoPay Disclaimer:
Maria O TM
Last Update 9 days ago
This only applies to prepaid accounts.
Discount Explanation:
This discount will be applied as a 50% plan discount for the first month when enrolled in autopay. After that, they will only get a 10% monthly autopay discount. This is available to all monthly plan purchases over $10. The customer will need to provide a credit or debit card that can be enrolled in autopay. This promotion is available only once per account lifetime.
Confirm the customer's current plan is the $20, $30, $40, or $50 plan. Customers on the $10 plan are not eligible for the 50% discount but can still get the 10% autopay discount.
AutoPay is a convenient way to ensure your service is never interrupted. Each month, your payment will be automatically deducted from your chosen credit or debit card. Plus, with this special promotion, you'll get that 50% discount on the first month. You’ll still get a 10% discount every month you are on AutoPay.
PROVIDE THE FOLLOWING SCRIPT VERBATIM BEFORE ACTIVATING AUTOPAY FOR ANY CUSTOMER; OTHERWISE, IT WILL BE AN AUTO FAIL.
Spanish version:
"Al inscribirse en AutoPay, usted acepta que Gen Mobile puede cobrar automáticamente a su tarjeta de crédito o débito registrada el costo mensual de su plan, más los impuestos, recargos y tarifas aplicables, y certifica que está autorizado a utilizar la tarjeta. AutoPay permanecerá activado hasta que usted lo cancele o hasta que el emisor de su tarjeta o Gen Mobile lo cancelen. Usted puede cancelar AutoPay en cualquier momento comunicándose con Gen Mobile. ¿Entiende y acepta inscribirse en AutoPay y los Términos y Condiciones?"
Process:
Go to the Plan Change or Plan Renew section in the Quick Links.
Click the Set AutoPay checkbox; this will provide a 10% discount on the discounted plan amount and will activate autopay.
Set the plan discount to 45% to provide a combined discount (AutoPay and plan discount) of slightly over 50%. Set the "Plan discount expiry date" for 1 month from the purchase date.
Set the Plan Change Mode to Instant, On Expiry or Custom Date.
Click on submit to enter the new payment tool, then enter the credit/debit card info. Once it's completed, the payment is taken, and autopay is successfully set up.
Suggested Scripts:
1. Secure Payment and Enrollment:
"To enroll in AutoPay and apply the discount, I'll just need your credit or debit card details. Would you like to enroll today?"
2. Confirmation and Next Steps:
"Perfect! You're now enrolled in AutoPay, and your 50% discount has been applied. You'll receive a confirmation for the plan renewal shortly. You may see the full amount on the text, but your credit or debit card statement will show the discounted amount. You can also manage your account online by downloading the Gen Mobile app at genmobile.com/app(say as Gen Mobile dot com slash app.) If you have any questions or need further assistance, please don't hesitate to contact us."
- 5/27/2026. Updated by Gustavo Hernandez. Added clarification that the 50% discount is once per account lifetime. Added "Plan discount expiry date" step.
- 6/22/2026. Updated by Gustavo Hernandez. Added Spanish script for autopay, added new payments tool, added that autopay must be added directly from quicklinks.
- 7/1/2026. Updated by Gustavo Hernandez. Removed that autopay must be activated directly from quicklinks as autopay is working again when activated from plan change/renew.