Chat Shortcuts
Maria Ortega
Last Update 3 tahun yang lalu
To use the chat shortcuts you need to type / and automatically tawkto will show chat suggestions.
| Shortcut | Message |
| openingwithdetail | Hello, thank you for contacting Gen Mobile chat support, my name is (INSERTYOURNAME), and I will be assisting you today. |
| openingwithnodetail | Thank you for contacting Gen Mobile, my name is (INSERT YOUR NAME), how can I help/assist you today? |
| EmpathyAcknowledgeAssurancePositive | That's great you want to (INSERT REASON), I'll be more than glad to help you with (INSERT REASON) |
| EmpathyAcknowledgeAssuranceNegative | I am really sorry to read that you are having issues with (INSERTISSUE), I'll be more than happy to assist you with (INSERTISSUE) |
| namerequest | In order to assist you, can I please have your name? |
| hold | (Insertname), let me go ahead and check the system, allow me a moment. |
| holdadd | (Insertname), thank you for waiting, I am still checking our system, allow me a moment. |
| holdend | (Insertname), thank you for waiting while I was checking the system. |
| verificationPP4-pinandPW | (INSERTNAME), may I have the 4-digit PIN or Password for the account? |
| verificationPPsendSMS | INSERTNAME), I just sent you an SMS with your account PIN/Password, please share it and confirm if you would like to keep it or change it. |
| verificationPPaccountusage | (INSERTNAME), what is the date, time, and phone number that you last called or texted? |
| verificationACP4-digitPINPW | (INSERTNAME), may I have the 4-digit PIN or Password for the account? |
| verificationACPsendSMS | (INSERTNAME), I just sent you an SMS with your account PIN/Password, please share it and confirm if you would like to keep it or change it. |
| verificationACPAccounInfo | (INSERTNAME), what is your complete address on file and the last 4 digits of your SSN (social security number)?” |
| closingwithselfhelp | Remember you can download our My Genmobile App at https://www.genmobile.com/pages/my-gen-mobile-app to manage your account with ease or visit our website www.genmobile.com.If you have additional questions or concerns, please feel free to call us at 1-833-528-1380 or Live Chat with us, thank you for contacting Gen Mobile chat support, and have a great day. |
| RecapAdditionalAssistance | Will there be anything else I can assist you with, besides (main issue)? |
| Acknowledgement | I see you are reaching us about (INSERT CONTACT REASON), is it correct? |
| IMEIandroid | To check whether your phone is eligible to be brought over to Gen Mobile, may I please have the IMEI of your phone? You can easily retrieve this by dialing *#06# on your keypad. If that does not work, go to your Settings page --> About Device --> Status --> IMEI |
| IMEIiphone | To check whether your phone is eligible to be brought over to Gen Mobile, may I please have the IMEI of your phone? You can easily retrieve this by dialing *#06# on your keypad. If that does not work, go to your Settings page --> General --> About --> IMEI |
| NLADtransferout | I checked your account and unfortunately, it has been disconnected as we received the information that you applied for the ACP benefit in a different company. You cannot receive the ACP benefit from more than 1 company at the same time. If you would like more information on were is your ACP benefit at you will need to call the ACP at 877-384-2575. If you would like to reapply with us visit our website https://acp.genmobile.com/en/#!/newHome. |
| Planinformation | We have plans ranging from $10-$60 per month. Please click on the link for more information on our prepaid plans. Our Plans may include Unlimited Nationwide Talk & Text and 5G or 4G LTE high-speed datahttps://www.genmobile.com/pages/plans |
| UnresponsiveSpiel | Customer, are you there? |
| UnresponsiveSpiel2 | I’m sorry for the inconvenience but since I’m not receiving any response from your end, I will proceed to end this chat session so I can continue assisting other customers. Please contact us back in case you need further assistance. Thank you for contacting Gen Mobile, have a great day! |
| adjustbalance | Your account was flagged for unreasonable use but since we value you as a customer, we will reactivate your service. Our terms do not permit certain practices such as monitoring, auto dialing, telemarketing, or spamming. Please keep our terms and conditions in mind. |
| emailupdate | Would you like to update your email address on your account? |
| lostSTOLENphone | I’m sorry to hear that you lost your phone and dealing with this inconvenience. Here are two options to help you get your wireless service back up and running as soon as possible. Option 1: Provide us with your phone number so we can validate your account information and see if you are eligible for a discount on our phones.Option 2: Go ahead and purchase the phone with the plan on our website. Option 3: Click on the link below to see the list of compatible phones and provide us with the IMEI so we can confirm the compatibility.https://www.genmobile.com/pages/byopOnce you have your replacement phone, give us a call or chat with us right away and we can transfer your existing service and number to your new phone remotely. Feel free to also call our customer care line at (833) 528-1380 if you would like to speak with a customer care rep. |
| payment | HI! To pay your phone plan you can do it on the website here https://www.genmobile.com/products/renew and then contact us so we can add it to your account. |
| shopifyorder | Awesome! May I have the order# and the name on the order, please? |