Lifeline Opt In

Starting February 27th, 2024 existing Gen Mobile ACP customers in Lifeline states will be able to add Lifeline to their account. ACP customers who had Lifeline and were downgraded to the ACP only also have the option to re-add Lifeline to their ACP account.  

ACP customers can apply through the My Benefit Status section of the Gen mobile webpage. Customers will need to validate their personal information and access their application on the My Benefit Status page.  

ACP customers will use the information for their ACP account to apply for Lifeline. They will need to complete eligibility verification and Lifeline disclaimers. 

Gen Mobile will offer the option to add Lifeline to customers by sending a text. They will have a link to apply directly.

ACP customers can apply directly at acp.genmobile.com/add9GB 

There is a separate flow for customers with a direct link and customers who go organically from the My Benefit Status page. 

The system won’t offer the option to apply for the benefit to:

• Applicants that already have an active ACP + LL plan.
• Applicants that have an active ACP Only plan, but are not enrolled in a Lifeline state.
• Applicants that don’t have an active account in Telgoo5.
• Applicants that have an ACP tribal plan. There are no tribal plans for Lifeline at this time.
• Applicants that have an eligibility program that applies to ACP only. (E.g. Federal Pell Grant, Special Supplemental Nutrition Program.)

ACP customers will start by logging in to their account on the My Benefit Status page. The information must match what was used to apply for ACP. 

Eligible customers coming from a link directly to the Lifeline Opt-In will see the option and description of the Lifeline Opt-in option when they log in. 

From the My Benefit Status page customers will have an Apply Now button to start the Lifeline opt-in process. 

ACP customers not eligible will receive an error message. If they receive the message below, advise that they can’t apply to add Lifeline at this time.

We are sorry. Your application cannot be processed at this time. Please contact our Customer Care at 1-833-528-1380 and provide your enrollment number for more information.

The customer’s personal information from the ACP account will be used to verify Lifeline eligibility. The customer will only need to agree to the Lifeline disclaimers.  

When the customer’s information is submitted, they will go to the application completed page. They will receive a message that the application was submitted successfully. The Lifeline application will follow the current flow. The child account will be created and the plan will be upgraded only if the Lifeline application is approved. If it is not approved after 3 days, the application will be canceled.