APN Settings - Android
Mary Anne
Last Update hace 2 años
Take in consideration
-If a customer is calling from the defective device, ask for an alternate phone number, call the alternate phone number, and proceed with troubleshooting.
-if a customer is calling from an alternate device, ask if the defective device is available to perform troubleshooting :
if yes, proceed with troubleshooting
if no, Advise steps they could follow once they have the device in their hands and educate them to call for any further assistance
Android – 8.0 (Oreo), 7.0 (Nougat), 6.0 (Marshmallow), 5.0 (Lolly Pop), 4.2 (Jelly Bean), 4.1 (Ice Cream Sandwich) & 4.0 (Kit Katt) – Internet and MMS
1. Pull down the notifications screen & tap on Settings
2. Tap on Mobile Data (some phones say “more”)
3. Tap Mobile Networks (some phones have “Access Point Names” here)
4. Tap Access Point Names
5. Press the menu button
6. Select New APN
o Name:PPWG Mobile
o APN: pwg
o Proxy:
o Port:
o Username:
o Password:
o Server:
o MMSC:http://pwg.mmsmvno.com/mms/wapenc
o MMS Proxy:
o MMS Port:
o MCC: 310
o MNC: 260
7. Select Menu and Save
8. Go back one screen to the APN list and tap on the dot to Enable the PWG Mobile APN
9. Restart phone & you’re set!
10. These settings have been tested to work with the Galaxy S3 and the HTC One S
Android 1.6 – 2.3.4 (Gingerbread) – Internet and MMS
From the home screen
1. Press Menu
2. Select “Settings”
3. Select “Wireless & networks”
o Check that “Airplane mode” and “Wi-Fi” are unchecked
4. Select “Mobile networks”
o Check that “Data enabled” is checked.
5. Select “Access Point Names”
6. Delete all existing APNs
o Select APN
o Press Menu
o Select “Delete APN”
7. Create new APN
o Press Menu
o Select “New APN”
o Enter the following information:
Name: PWG Mobile
APN*: pwg
Proxy:
Port:
Username:
Password:
Server:
MMSC: http://pwg.mmsmvno.com/mms/wapenc
MMS Proxy:
MMS Port:
MCC: 310
MNC: 260
Authentication Type:
APN type:
*Case sensitive
Press Menu
Select “Save”
8. Reboot phone.
9. Your Internet & MMS is now configured!
Android 1.5 (HTC G1 & Samsung Behold II) – Internet and MMS
For Samsung Behold II,dial *#87927# and skip to step 5.
1. Press the menu.
2. Tap Settings.
3. Tap Wireless Controls or Wireless & Networks.
4. Tap Mobile Networks.
5. Check that:
o “Data Roaming” and “Use Only 2G Networks” are both unchecked.
6. Tap Access Point Names.
7. Press the menu button.
8. Select New APN.
o Name:PWG
o APN: pwg
o Proxy:
o Port:
o Username:
o Password:
o Server:
o MMSC:http://pwg.mmsmvno.com/mms/wapenc
o MMS Proxy:
o MMS Port:
o MCC: 310
o MNC: 260
o APN Type:
o If no APN settings are present, a restore to factory default settings may be required.