APN Settings - Apple
Mary Anne
Last Update hace 2 años
Take in consideration
-If a customer is calling from the defective device, ask for an alternate phone number, call the alternate phone number, and proceed with troubleshooting.
-if a customer is calling from an alternate device, ask if the defective device is available to perform troubleshooting :
if yes, proceed with troubleshooting
if no, Advise steps they could follow once they have the device in their hands and educate them to call for any further assistance
Apple iPhone - Internet and MMS (iOS Version 6 or Later)
1. Go to "Settings", tap on WiFi and temporarily turn it OFF
2. Back in "Settings", scroll down to "Messages" and tap to open it. Make sure MMS is OFF
3. Go back to "Settings", tap on "General" and then "Cellular". Make sure "Enable 3G" is OFF & "Data Roaming" is ON.
4. Scroll down & tap on "Cellular Data Network"
5. Under "Cellular Data Network" put in the following:
o Cellular Data APN: pwg
o MMS APN: pwg
o MMSC: http://pwg.mmsmvno.com/mms/wapenc
o MMS Max Message Size: 1048576
o MMS UA Prof URL: http://www.apple.com/mms/uaprof.rdf
o Leave all other fields blank
6. Click on the Home button to go back to the main phone screen
7. Go back to "Settings" one more time, scroll down and tap on "Messages" and turn it ON
8. Press the Home button and you're set to send & receive MMS on PWG
9. Once you have set it up and tested to see it works, you can re-enable WiFi, turn off Data Roaming and turn on 3G
Apple iPhone - Enabling 4G LTE on iOS Version 8
1. Go to Home Screen
2. Open Settings
3. Select Cellular
4. Select Enable LTE Switch
5. Select Enable LTE
6. LTE now enabled
Apple iPhone - Internet and MMS (iOS Version 5 or Earlier)
Cellular Data
1. Select Settings.
2. General Settings.
3. Select Network.
4. Select Cellular Data Network.
5. Select APN.
6. APN: pwg
7. Username: Blank
8. Password: Blank
MMS
1. APN: pwg
2. Username: blank
3. Password: blank
4. MMSC: http://pwg.mmsmvno.com/mms/wapenc
5. MMS Proxy: 216.155.165.50
6. MMS Message Size: 1048576
7. MMS UA Prof URL:http://www.apple.com/mms/uaprof.rdf