Fraud Prevention
Mary Anne
Last Update hace 5 años
Shopify Orders
- When an order is flagged as High risk of fraud detected, DO NOT FULFILL the order.
- When an order is flagged as Medium risk of fraud detected, confirm with LA team before fulfilling the order.
VCare
If customer wants to activate a new account using a credit card, walk the customer through placing an order on our website.
- This is so that the system can do its work and check if the transaction is high risk fraud or not.
- If the customer doesn't have access to the internet, ask them for their zip code and try to find a dealer store in their area for them to purchase a PIN from them.
If customer or dealer wants to activate a new account using a PIN, go ahead and activate.
MAY 3.18.21