How do I activate my device?
Mary Anne
Last Update 5 ani în urmă
Phone Orders
If you purchased a phone directly from Gen Mobile, your phone will arrive activated and ready to use out of the box. If you would like to delay your plan start date, please contact our Customer Care Team to delay the start of your plan.
Bring Your Own Phone – Activating on the GSM Network
If you have a 4G LTE unlocked GSM phone or data device and want to activate it on our GSM network, you will need to purchase a SIM card from Gen Mobile. Click here to purchase your SIM card and plan. Once you receive your SIM card in the mail, just call (833) 528-1380 or click here to chat with a Customer Care representative between the hours of 7 a.m. - 5:30 p.m. PST, 7 days a week.
Bring Your Own Phone – Activating on the Sprint Network
If you have a Sprint compatible 4G LTE CDMA phone that you want to activate on the Sprint® Network*, you will need to purchase a SIM card from Gen Mobile. Click here to purchase your SIM card and plan. Once you receive your SIM card in the mail, just call (833) 528-1380 or click here to chat with a Customer Care representative between the hours of 7 a.m. - 5:30 p.m. PST, 7 days a week.
If you have a Sprint compatible 4G LTE CDMA phone that you want to activate on the Sprint® Network* and your phone already includes the original SIM card, you DO NOT need to purchase a new SIM card from Gen Mobile 3. There is no need to wait in the mail for a SIM card from us. Your current SIM can be re-activated. Click here to purchase a plan. After checkout, a Gen Mobile Customer Care representative can activate your phone within minutes via phone or chat. Just call (833) 528-1380 or click here to chat with a Customer Care representative between the hours of 7 a.m. - 5:30 p.m. PST, 7 days a week.
If you have a Sprint compatible 3G CDMA phone and want to activate it on the Sprint® Network*, you DO NOT need a SIM card. There is no need to wait in the mail for a SIM card from us. Click here to purchase your plan. After checkout, a Gen Mobile Customer Care representative can activate your phone within minutes via phone or chat. Just call (833) 528-1380 or click here to chat with a Customer Care representative between the hours of 7 a.m. - 5:30 p.m. PST, 7 days a week.