Reset Network Settings/ Hard Reset/ APN/ Coosea Summit
Maria Ortega
Last Update 3 tahun yang lalu
When a caller (Customer, Street Agent, Dealer) contact us because they are having problems with the device that maybe they can't make phone calls, text or data and you check on the account and they have everything good we can proceed with the basic troubleshooting.
Phone calls Troubleshooting
1. Swipe up from the home screen and open the app drawer
2. Tap the Settings app (the one with the gear icon).
3. Scroll down and tap System
4. Select Reset Options
5. Select Reset Wi-Fi, mobile, & Bluetooth and tap Reset settings from the following menu.
Here's what a network settings reset might remove:
- Wi-Fi network names and passwords.
- Bluetooth device connections and preferences.
- VPN settings, local history, and preferences.
- Cellular network preferences such as data management and 4G/5G settings.
IMPORTANT
A network settings reset will not delete any files, folders, or other media stored on the device.
HOW TO HARD RESET
1. First of all turn off your Summit completely. If you can't unlock the screen, press and hold the power button for about 20 seconds and the phone will turn off.
2. Simultaneously press the power key and the volume key down of your Summit for a few seconds. On some devices, depending on the Android version, the combination may be the power key and the volume key up.
3. When the logo is displayed, release the buttons.
4. Move through the menu with the volume up and volume down keys until you reach the "Recovery Mode" option and press the power button to access.
5. Use the volume up and volume down keys to select the "wipe cache partition" option and press the Power button to activate the option and clear the mobile cache.
6. After a few seconds you will return to the previous screen, with the volume buttons go to the "wipe data/factory reset" option and press the power button to enter.
7. A screen will appear with many NO and a YES, with the volume keys again go to the YES and press the power key.
8. After finishing, again with the volume keys, click on "reboot system now" and press the power key of your Summit, the device will reboot and it will take several minutes to start while it restores the device to its state out of the box.
APN SETTINGS
APN or Acces Point Names in some cases are not properly set up, which is why this must be verified and fixed in case there is an error.
To use the new APN settings they need to set up the Gen Mobile APNs, then the generic phone APN settings.
They will need to go through the process 2 times. When both are set, they need to select the Gen Mobile APN settings to use the service.
AT&T (Gen Mobile APN):
APN Name: genmobile.com
APN NI: genmobile.com
APN Protocol: IPv4
Proxy:
Port:
Username:
Password:
Server:
Inactivity Timer:
Bearer or RAT Type: Unspecified
APN Type: Default, SUPL, FOTA
APN Roaming Protocol: IPv4 (Only)
MMSC:
MMS Proxy:
MMS Port:
MCC: 310
MNC: 410
Authentication Type:
Mobile Virtual Network Operator Type(None, SPN, IMSI, GID): GID
Mobile Virtual Network Value: 3430
AT&T(Gen Mobile APN 2):
Name: AT&T
APN: nxtgenphone
Proxy: No set
Port: Not set
Username: Not set
Password: Not set
Server: Not set
MMSC: http://mmsc.mobile.att.net
Multimedia message Proxy: proxy.mobile.att.net
Multimedia message Port:80
MCC: 310
MNC: 410
Authentication Type: Not set
APN Protocol: IPv4 (only)
APN Roaming Control: IPv4 (only)
Turn APN on/OFF: Should be greyed out
Bearer: Unspecified
Mobile Virtual Network Operator Type: GID
Mobile Virtual Network Value: 3430
Android Devices Using our newer SIMs: 89012401
1. Pull down the notifications screen & tap on Settings
2. Tap on Mobile Data (some phones say “more”)
3. Tap Mobile Networks (some phones have “Access Point Names” here)
4. Tap Access Point Names
5. Press the menu button
6. Select New APN
o Name:Gen Mobile
o APN: pwg
o Proxy:
o Port:
o Username:
o Password:
o Server:
o MMSC:http://pwg.mmsmvno.com/mms/wapenc
o MMS Proxy:
o MMS Port:
o MCC: 310
o MNC: 240
Android Devices
1. Pull down the notifications screen & tap on Settings
2. Tap on Mobile Data (some phones say “more”)
3. Tap Mobile Networks (some phones have “Access Point Names” here)
4. Tap Access Point Names
5. Press the menu button
6. Select New APN
o Name:Gen Mobile
o APN: pwg
o Proxy:
o Port:
o Username:
o Password:
o Server:
o MMSC:http://pwg.mmsmvno.com/mms/wapenc
o MMS Proxy:
o MMS Port:
o MCC: 310
o MNC: 260
7. Select Menu and Save
8. Go back one screen to the APN list and tap on the dot to Enable the PWG Mobile APN
9. Restart your phone & you’re set!
Apple/IOS Devices:
Apple/IOS devices use the same APN settings, no matter what SIM they are using
• Cellular Data APN: pwg
• MMS APN: pwg
• MMSC: http://pwg.mmsmvno.com/mms/wapenc
• MMS Max Message Size: 1048576
• MMS UA Prof URL: http://www.apple.com/mms/uaprof.rdf
• Leave all other fields blank
You're done!
You can also check the User Manual in where you can check everything about the phone including the troubleshooting's: HERE