Reset Network Settings/ Hard Reset/ APN/ Motorola Moto G Power
Maria Ortega
Last Update 3 jaar geleden
When a caller (Customer, Street Agent, Dealer) contact us because they are having problems with the device that maybe they can't make phone calls, text or data and you check on the account and they have everything good we can proceed with the basic troubleshooting.
1. At first switch on the smartphone by pressing the Power key for a few seconds.
2. After that choose Settings.
3. Then go to System --> Advanced.
4. Select Reset options and Reset Wi-Fi, mobile & Bluetooth
5. At the end choose Reset Settings several times
Here's what a network settings reset might remove:
- Wi-Fi network names and passwords.
- Bluetooth device connections and preferences.
- VPN settings, local history, and preferences.
- Cellular network preferences such as data management and 4G/5G settings.
IMPORTANT
A network settings reset will not delete any files, folders, or other media stored on the device.
HOW TO HARD RESET
1. First of all, turn off your smartphone by pressing the Power key for a few seconds.
2. Then push Volume Down and Power button for a couple of seconds.
3. Let go of all held keys when information about Fastboot Mode appears on the screen.
4. After that choose Recovery. Use Volume buttons to navigate and the Power key to confirm that.
5. When Android Robot logo pops up click Volume Up and Power button.
6. Now select Wipe data/factory reset by using Volume keys to scroll and the Power button to accept it.
7. In the next step go to Factory data reset option.
8. At the end, choose Reboot system now with the Power key.
APN SETTINGS
APN or Acces Point Names in some cases are not properly set up, which is why this must be verified and fixed in case there is an error.
To use the new APN settings they need to set up the Gen Mobile APNs, then the generic phone APN settings.
They will need to go through the process 2 times. When both are set, they need to select the Gen Mobile APN settings to use the service.
AT&T (Gen Mobile APN):
APN Name: genmobile.com
APN NI: genmobile.com
APN Protocol: IPv4
Proxy:
Port:
Username:
Password:
Server:
Inactivity Timer:
Bearer or RAT Type: Unspecified
APN Type: Default, SUPL, FOTA
APN Roaming Protocol: IPv4 (Only)
MMSC:
MMS Proxy:
MMS Port:
MCC: 310
MNC: 410
Authentication Type:
Mobile Virtual Network Operator Type(None, SPN, IMSI, GID): GID
Mobile Virtual Network Value: 3430
AT&T(Gen Mobile APN 2):
Name: AT&T
APN: nxtgenphone
Proxy: No set
Port: Not set
Username: Not set
Password: Not set
Server: Not set
MMSC: http://mmsc.mobile.att.net
Multimedia message Proxy: proxy.mobile.att.net
Multimedia message Port:80
MCC: 310
MNC: 410
Authentication Type: Not set
APN Protocol: IPv4 (only)
APN Roaming Control: IPv4 (only)
Turn APN on/OFF: Should be greyed out
Bearer: Unspecified
Mobile Virtual Network Operator Type: GID
Mobile Virtual Network Value: 3430
Android Devices Using our newer SIMs: 89012401
1. Pull down the notifications screen & tap on Settings
2. Tap on Mobile Data (some phones say “more”)
3. Tap Mobile Networks (some phones have “Access Point Names” here)
4. Tap Access Point Names
5. Press the menu button
6. Select New APN
o Name:Gen Mobile
o APN: pwg
o Proxy:
o Port:
o Username:
o Password:
o Server:
o MMSC:http://pwg.mmsmvno.com/mms/wapenc
o MMS Proxy:
o MMS Port:
o MCC: 310
o MNC: 240
Android Devices
1. Pull down the notifications screen & tap on Settings
2. Tap on Mobile Data (some phones say “more”)
3. Tap Mobile Networks (some phones have “Access Point Names” here)
4. Tap Access Point Names
5. Press the menu button
6. Select New APN
o Name:Gen Mobile
o APN: pwg
o Proxy:
o Port:
o Username:
o Password:
o Server:
o MMSC:http://pwg.mmsmvno.com/mms/wapenc
o MMS Proxy:
o MMS Port:
o MCC: 310
o MNC: 260
7. Select Menu and Save
8. Go back one screen to the APN list and tap on the dot to Enable the PWG Mobile APN
9. Restart your phone & you’re set!
Apple/IOS Devices:
Apple/IOS devices use the same APN settings, no matter what SIM they are using
• Cellular Data APN: pwg
• MMS APN: pwg
• MMSC: http://pwg.mmsmvno.com/mms/wapenc
• MMS Max Message Size: 1048576
• MMS UA Prof URL: http://www.apple.com/mms/uaprof.rdf
• Leave all other fields blank
Congrats!!
You can also check the User Manual in where you're going to see everything about the phone: HERE