My plan has expired and I have not paid for it. What happens now?
Maria Ortega
Last Update hace 8 meses
When your plan expires for non-payment, it will switch into our Gen Mobile Text Freebie* plan which gives you 15 days of free unlimited nationwide and international text messaging service. On the 16th day, your text service will be suspended, and you have another 15 days, and if you don't pay you have another 15 days and then it will go inactive.
Once your service is suspended, you will have 15 additional days (or 30 days from your last payment date) to purchase a monthly service plan before you lose your Gen Mobile phone number and your account is cancelled.
Add-ons will expire and cannot be purchased during the 15 Day Text Freebie period. You must have an underlying monthly service plan in order to purchase add-ons.
To make a payment for your plan, select the "Make A Payment" button under the payment section of the Gen Care mobile app. You can also pay for your plan by calling *611 on your Gen Mobile phone.
*Note that the Gen Mobile Text Freebie plan is for individual SMS texts only (no MMS, including images, videos, and group messages).