The Gen Mobile Care app log-in requires a PIN code. Where can I find this information?
Mary Anne
Last Update il y a 5 ans
A 4-digit PIN code is assigned to your account during the activation process. Your 4-digit PIN code will also be included in a Gen Mobile welcome text message at the time of activation. If you do not receive this welcome text or if you forget your PIN code, you can use the "forgot password" link on your Gen Mobile Care app login screen to have your 4-digit PIN code re-sent via text message. Or a customer care representative can assist you with recovering it or setting up a new one. To reach Customer Care, dial *611 from your Gen Mobile phone or dial (833) 528-1380 or click here to chat with a Customer Care representative between the hours of 7 a.m. - 5:30 p.m. PST, 7 days a week.