Do I need to unlock my phone?

Many of the phones compatible with Gen Mobile are already unlocked. However, if you’ve signed a 2-year contract or some type of annual contract, your phone is probably carrier-locked until you finish paying it off. Once you pay the remaining balance, your carrier is legally obligated to unlock your phone for free.

The most reliable way to check whether your phone is unlocked and to request an unlock is to contact your current carrier. Below is the contact information for other carriers:

   · AT&T: Go to this website and request an unlock at https://www.att.com/deviceunlock/#/. Click here for more details. https://www.att.com/esupport/article.html#!/wireless/KM1008728?gsi=l745sn

   · Verizon: Call (888) 294-6804 to request an unlock. Click here for more details. https://www.verizon.com/about/consumer-safety/device-unlocking-policy

   · T-Mobile: Call (877) 746-0909 to request an unlock. Click here for more details. https://support.t-mobile.com/docs/DOC-1588

   · Sprint: Call (855) 639-4644 to request an unlock. Click here for more details. https://www.sprint.com/en/legal/unlocking-your-sprint-device.html

   · Virgin: Call (888) 322-1122 to request an unlock. Click here for more details. https://www.virginmobileusa.com/legal#unlocking

   · Boost: Call (888) 266-7848 to request an unlock. Click here for more details. https://www.boostmobile.com/support/faq/phones-devices/unlocking-policy.html

   · Cricket: Call (800) 274-2538 to request an unlock. Click here for more details. https://www.cricketwireless.com/legal-info/device-unlock-policy.html

If you are having difficulty with your unlock request, you can contact Gen Mobile at (833) 528-1380 or click here to chat with a Customer Care representative between the hours of 8 a.m. - 6 p.m. PST, 7 days a week and we will try to assist you with your request.

Please note: Once you have requested for the carrier to unlock your phone, it may take up to 24 hours for the carrier to release the lock.